1. Introduction
Tech Laurel Inc. ("Tech Laurel," "we," "our," or "us") is a software engineering and digital services company headquartered at Islamabad, Pakistan, . We build enterprise SaaS platforms, AI solutions, cloud infrastructure, mobile and web applications, and a range of digital products for ambitious clients around the world.
This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website at techlaurel.com, use our web-based tools or portals, fill in our contact forms, subscribe to our content, or engage with us in the course of evaluating or receiving our services (collectively, the "Services").
Please read this policy carefully. By accessing or using our website, you acknowledge that you have read and understood this policy. If you do not agree, please discontinue use of our website.
2. Information We Collect
We collect information in three broad ways: information you provide directly to us, information we collect automatically through your use of the site, and information derived from cookies and similar tracking technologies.
2.1 Personal Data You Provide
When you fill in a contact form, request a proposal, subscribe to our newsletter, or communicate with us by email or phone, you may provide:
- Identity data first name, last name, job title, and company name.
- Contact data email address, telephone number, and postal address.
- Project or enquiry data details of the services you are interested in, budget range, project timeline, and any other information you voluntarily include in your message.
- Communication data records of correspondence between us, including emails, call notes, and meeting summaries.
2.2 Usage Data Collected Automatically
When you visit our website, our servers and third-party analytics tools automatically record certain technical and behavioural information, including:
- IP address and approximate geographic location (city/country level).
- Browser type and version, operating system, and device type.
- Pages visited, time spent on each page, navigation path, and exit pages.
- Referral source (e.g., the website or search engine that directed you to us).
- Date and time stamps of site interactions.
This data is collected at an aggregate or pseudonymous level wherever possible and is used to understand how our website performs and how visitors engage with our content.
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance the functionality of our site, remember your preferences, and measure traffic patterns. For full details including a table of specific cookies, their purposes, and how to manage them please see our Cookie Policy.
3. How We Use Your Information
We use the personal data we collect for the following purposes:
- Responding to enquiries and proposals. When you contact us, we use your name, email, and project details to understand your needs and provide an appropriate response or proposal.
- Delivering contracted services. If you engage us for a project, we use your data to fulfil the scope of work agreed in our Statement of Work and manage the ongoing relationship.
- Improving our website and content. We analyse aggregated usage data to identify which pages are performing well, where visitors drop off, and how to make the site more useful.
- Sending relevant communications. With your explicit consent, we may send newsletters, industry insights, case studies, or invitations to events. You can withdraw consent at any time by clicking "unsubscribe" in any email or contacting us directly.
- Legal and regulatory compliance. We may process your data to comply with applicable laws, respond to lawful requests from public authorities, or protect our rights and those of third parties.
- Fraud prevention and security. We use technical and organisational measures to detect and prevent fraudulent or harmful activity on our website.
4. Legal Basis for Processing
Where data protection law requires us to identify a legal basis for processing personal data, we rely on the following grounds:
- Legitimate interests. We process contact and usage data to respond to enquiries, manage our website, improve our services, and market to prospective clients who have shown genuine interest. We have conducted a balancing test and concluded that our interests are not overridden by your rights in these contexts.
- Consent. Where we send marketing communications or set non-essential cookies, we do so only where you have given clear, freely-given, and informed consent. You may withdraw this consent at any time.
- Contractual necessity. Where you engage us for a project, we process your data to the extent necessary to perform our contractual obligations to you.
- Legal obligation. We may retain or disclose data where required by applicable law, regulation, court order, or similar legal process.
5. Data Sharing
We do not sell, rent, or trade your personal data to any third party for their own marketing purposes.
We may share personal data with the following categories of recipient, strictly to the extent necessary and under appropriate safeguards:
- Service providers and sub-processors. We work with trusted vendors for web hosting, cloud storage, email delivery, CRM, and analytics. Each vendor is bound by a Data Processing Agreement (DPA) and is only permitted to process data on our documented instructions.
- Professional advisers. Our lawyers, accountants, and insurers may access data where necessary to provide professional services to us.
- Business transfers. If Tech Laurel is involved in a merger, acquisition, asset sale, or restructuring, personal data may be transferred to the relevant third party. We will notify affected individuals in advance where required by law.
- Legal and regulatory authorities. We may disclose data to comply with a legal obligation, enforce our terms, or protect the rights, property, or safety of Tech Laurel, our clients, or others.
6. Data Retention
We retain personal data only as long as necessary for the purposes set out in this policy, taking into account legal, accounting, and reporting obligations.
- Contact form and enquiry data retained for 3 years from the date of last contact, after which it is securely deleted or anonymised.
- Website analytics data retained for 26 months in Google Analytics, in line with our GA4 configuration.
- Contractual and financial records retained for 7 years following completion of the engagement, as required by US federal and California tax and accounting regulations.
- Email communications retained for up to 5 years for business continuity and legal purposes.
- Marketing consent records retained for the duration of the consent and for 3 years thereafter as evidence of the consent having been given.
When data is no longer required, we delete it securely or anonymise it so that it can no longer be linked to any individual.
7. Your Rights
Depending on your location and applicable law, you may have the following rights in relation to your personal data:
- Right of access. You can request a copy of the personal data we hold about you.
- Right to rectification. You can ask us to correct inaccurate or incomplete data.
- Right to erasure. You can ask us to delete your data in certain circumstances (for example, where it is no longer necessary for the purpose it was collected).
- Right to data portability. Where processing is based on consent or a contract, you can request a structured, machine-readable copy of your data.
- Right to object. You can object to processing based on legitimate interests or for direct marketing purposes at any time.
- Right to restrict processing. You can ask us to restrict how we process your data in certain circumstances while a complaint or query is resolved.
- Right to withdraw consent. Where we rely on your consent to process data, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.
- Right to lodge a complaint. If you are located in the EEA or UK, you have the right to complain to your local data protection authority. In the US, you may have additional rights under applicable state laws (including the California Consumer Privacy Act).
To exercise any of these rights, please contact us at info@techlaurel.com. We will respond to verified requests within 30 days (or within the timeframe required by applicable law).
9. International Transfers
Tech Laurel is based in the United States. If you are accessing our website from the European Economic Area (EEA), the United Kingdom, or another jurisdiction with data transfer restrictions, your personal data may be transferred to and processed in the United States.
We ensure appropriate safeguards are in place for such transfers, including:
- Relying on adequacy decisions where the European Commission has determined that a third country provides an essentially equivalent level of data protection.
- Entering into Standard Contractual Clauses (SCCs) approved by the European Commission with our service providers and sub-processors.
- Applying the EU-U.S. Data Privacy Framework where applicable.
You can request a copy of the safeguards in place for any transfer by contacting us at info@techlaurel.com.
10. Children's Privacy
Our website and services are directed exclusively at businesses and professional individuals. They are not designed for, nor do we knowingly collect personal data from, anyone under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@techlaurel.com and we will take prompt steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by one or more of the following methods:
- Sending an email notification to the address associated with your account or enquiry, where applicable.
- Displaying a prominent notice on our website homepage.
- Updating the "Last updated" date at the top of this policy.
We encourage you to review this policy periodically to stay informed. Your continued use of the website after the effective date of a revised policy constitutes your acceptance of the changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:
Tech Laurel Inc.
Islamabad, Pakistan
United States
Email: info@techlaurel.com
You may also review our related policies: Terms of Service and Cookie Policy.